By accessing or using our Platform, You expressly consent to the collection, storage, use, disclosure, and handling of your personal information in accordance with this Policy. If you are acting on behalf of a minor or another individual/entity, You represent and warrant that You are duly authorized to do so.

You may withdraw your consent at any time by writing to: support@staracharya.com. However, withdrawal of consent may impact your access to the Services on the Platform.

We collect the following categories of information either directly from You or through automated means:

a. Personal Information

• Name;
• Contact details (email, phone number, address);
• Date of birth, gender, age, nationality;
• Guardian/parent’s details (if under 18);
• Photograph or profile picture;
• Financial or payment details (only if applicable);
• Educational background or professional credentials (for Acharyas).

b. Technical & Device Information

• IP address;
• Device identifiers and type;
• Browser type and operating system;
• Geolocation data;
• Usage data and log information;
• Cookies and similar technologies.

c. Third-Party Linked Account Information

If you link third-party accounts (e.g., Google, Facebook, WhatsApp), we may access limited data as permitted by those platforms.

We use your personal information for the following lawful and legitimate purposes:

• To create and maintain your user profile;
• To enable interactions between Users and Acharyas;
• To provide, improve, personalize, and enhance the Platform’s services and features;
• To manage user accounts, support requests, transactions, and billing;
• To communicate with you via SMS, phone, email, or WhatsApp;
• To send service alerts, updates, newsletters, marketing, or promotional messages (with your consent);
• To comply with legal obligations, enforce Platform terms, and prevent fraud or abuse;
• To analyze user behavior and improve UX;
• For internal audits, data analysis, and product development;
• In the event of sale, merger, or restructuring, with appropriate safeguards.

We retain personal data only for as long as necessary to fulfill the purposes stated above, or as required under applicable laws. Upon written request, we will delete or anonymize your data, unless retention is required for legal or legitimate business reasons.

You have the following rights:

• Right to Access: Obtain a copy of your personal data;
• Right to Rectification: Correct inaccurate or incomplete data;
• Right to Erasure: Request deletion of your data;
• Right to Restriction: Request limitation of data processing;
• Right to Object: Object to processing based on legitimate interest or direct marketing;
• Right to Data Portability: Request data in a machine-readable format;
• Right to Withdraw Consent at any time.

You may exercise these rights by emailing support@staracharya.com. Verification of your identity may be required.

We implement appropriate administrative, technical, and physical security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include:

• SSL encryption;
• Secure server infrastructure;
• Firewalls and access controls;
• Employee access only on a need-to-know basis.

However, no electronic transmission or digital storage is 100% secure. You acknowledge that You use the Platform at Your own risk.

Your data may be shared in the following limited circumstances:

a. With Service Providers (Data Processors)

We engage vetted third-party vendors for:

• Hosting and server infrastructure;
• Payment gateways;
• Marketing and analytics;
• IT and security services;
• Customer support tools.

Such parties are bound by contractual obligations to maintain confidentiality and data protection standards.

b. With Legal Authorities

Where required under applicable law, court order, or legal process, we may disclose your data to competent authorities.

c. Business Transfer

In the event of a merger, acquisition, sale, or transfer of assets, your data may be transferred to the relevant third party subject to confidentiality obligations.

We use cookies, beacons, and similar technologies to:

• Enhance user experience;
• Analyze usage trends;
• Serve personalized content and ads;
• Remember preferences.

You may adjust your browser settings to refuse cookies. However, doing so may limit Platform functionality.

The Platform may contain links to external websites or third-party services. We are not responsible for the content, security, or privacy practices of such third parties. Users are encouraged to review the privacy policies of external sites before submitting personal data.

Content shared by Users (e.g., reviews, blogs, public forums) may be visible to other Users. Exercise caution before sharing any personal information. The Company disclaims liability for any misuse or unauthorized access of such public content.

We do not knowingly collect personal data from children under 18 without verifiable parental consent. Parents/guardians are responsible for monitoring the activities of minors on the Platform.

While we take utmost care in protecting your data, the Company shall not be liable for any:

• Losses due to third-party breach, hacking, or malware;
• Unauthorized access due to user negligence (e.g., weak passwords);
• Actions of linked third-party websites;
• Damages resulting from force majeure events.

In case of a data breach, we shall notify affected users and authorities, as mandated by law.

If you have any questions or grievances regarding this Policy or your personal data, please contact our Grievance Officer:

Name: Mr. Vaibhavkumar Ravindranath Rai

Designation: Grievance Officer

E-mail: ID: support@staracharya.com

Postal Address: 104-5C, Girikunj CHS, New Mhada, Goregaon East, Mumbai, Maharashtra 400065, India.

This Policy shall be governed by the laws of India, including the Arbitration and Conciliation Act, 1996, and shall be subject to the exclusive jurisdiction of the competent courts of Mumbai, Maharashtra, India.

We reserve the right to revise this Policy at any time. Updates will be posted on the Platform with the “Last Updated” date. Continued use of the Platform after changes constitutes Your acceptance of the revised Policy.